General Information and F.A.Q.s

Pricing and Taxes

All prices in Canadian Dollars. Prices are subject to HST or GST where applicable. Prices may be subject to change without notice.


Net 30 days on approved credit, interest is charged to all overdue accounts at 2% per month (24% per annum). First time customers will be subject to a 50% deposit, balance C.O.D. We accept MasterCard, Visa, Debit, cash or Cheque.


Orders placed are considered firm. Should an order cancellation occur, all costs incurred to date will be charged.


Good quality black and white Camera Ready art is required. Photocopies, business cards, letterheads, coloured layouts, etc., will be subject to clean up charges of $50.00 (c) per hour.

Computer Graphics

Our art department uses CorelDraw (x6). Artwork may be sent on disk or via e-mail in the following formats: CorelDraw (.cdr), Adobe Illustrator (.ai or .eps), or High Resolution Black & White (no grayscale) Tiff file (600 dpi or greater). Files must be readable on an IBM PC. All fonts must be converted to curves (paths, outlines). We will not accept responsibility for incorrect font substitution and cannot install outside client fonts on our systems.


Sample products will be shipped at end column pricing. Prototype samples will incur set up charges as well as product costs, using normal production times.

Production Time

Normal production for awards is 5-7 working days from approval of artwork or sample (subject to Inventory availability). Production time for promotional products varies by manufacturer.

Rush Orders

We will make every effort to accommodate your rush order if possible. Please contact us for assistance. All additional costs incurred to expedite your request will be billed.

Trademarks, Copyrights, Registration Marks

All liability for the proper use of logos or trademarks rest with the customer. We assume no liability for trademark or copyright disputes. We reserve the right to photograph or show as samples, any item produced by us, without any liability as to trademark or artwork rights. All logos shown on this site are for display purposes only. No endorsement of products should be implied.


Defects in materials and workmanship will be corrected without charge.

Return Policy

All merchandise should be inspected upon receipt. Damages incurred during shipping must be claimed directly with the courier. ALL returns to our plant must be authorized by a Customer Service Representative. Returns must be made within 14 days after receipt.

Over And Under Runs

Some production methods dictate that + or – 5% of order constitutes a complete shipment.


All shipments are FOB St. Thomas, Ontario. Orders are shipped prepaid, with shipping charges added to the invoice. Air shipments must be confirmed in writing. Collect or 3rd Party Shipments are subject to $8.00 Handling Fee. Accurate “Bill To” information required to avoid Chargebacks.

Frequently Asked Questions

Q: Is this vector art?

Vector graphics are made of lines, points and curves, often called shapes. They are defined by mathematical objects called vectors. They are usually created in a drawing program such as Adobe Illustrator or CorelDRAW. Since they’re made up of lines and shapes defined by math, they can be scaled down or up without losing edge definition or quality. The computer simply recalculates the math and redraws the image to whatever size you choose.

A raster art file is a bitmap image. It’s usually created in an image editing or painting program such as Adobe Photoshop, Corel PHOTO-PAINT or Corel Painter. These images are made up of pixels. A photo taken on your digital camera is a raster image.

Unlike vector files, raster artwork is resolution dependent, meaning that if you enlarge an image, it loses detail. The original size of an image is made up of a fixed number of pixels each assigned a color value and location. If you see jagged edges on a printed image, it means that the image doesn’t have enough resolution.

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  • Prices where shown based on quantity of 1 unless otherwise indicated. Please contact us for quantity discounts.
  • Prices do not include engraving or artwork charges where applicable.
  • View our F.A.Q. for additional terms and conditions.